Welcome to www.faceone.ae (“Site”). FaceOne Kitchen Equipment, registered in the United Arab Emirates (“UAE”) with its office located at [Insert Your Office Address, Dubai, UAE] (“we”, “our” or “us”).

These Terms of Use and all policies and additional terms (if applicable) posted on the Site set out the terms on which we offer you access to and use of our Site, services, and applications including our mobile application (collectively, the “Services”).

By accessing, registering, and/or continuing to use or access our Services, you are agreeing to be bound by these Terms of Use and related policies with immediate effect. These Terms of Use are subject to change by us at any time. Your continued use of the Site following any such change constitutes your agreement to these Terms as modified.

References in these Terms of Use to “you” (or similar) are references to you as an individual or legal entity, as applicable.

1. About Our Site

The Site is an e-commerce platform that allows businesses and individuals to purchase commercial kitchen equipment, supplies, and related services.

We reserve the right to introduce new Services, update or withdraw any of the Services at our sole discretion, and we will not be liable to you for exercising this discretion.

2. Eligibility & Registration Requirements

To use our Services, you confirm that:

  • You are above the legal purchasing age in your country of residence.
  • You are able to provide a valid delivery address in the UAE.
  • You will provide accurate, current, and complete information during registration.

We reserve the right to decline or suspend any registration at our discretion.

3. Your Obligations

When using or accessing the Services, you agree that you will:

  • Maintain the confidentiality of your account and password.
  • Immediately notify us of any unauthorized use of your account.
  • Provide accurate and updated information at all times.
  • Not use the Site for unlawful purposes or post prohibited content.

You agree not to:

  • Upload, post, or list items that are counterfeit, harmful, offensive, or illegal.
  • Infringe intellectual property rights of FaceOne or third parties.
  • Manipulate pricing or interfere with other users’ transactions.
  • Distribute spam, malware, or harmful technologies.

4. Intellectual Property Rights

  • All content on the Site, including text, graphics, logos, images, software, and digital downloads, are owned by us or our licensors.
  • You may not use our trademarks, trade names, or branding without prior written consent.
  • Any content you submit to us becomes our property unless otherwise agreed.

5. Warranties & Disclaimers

  • The Services and products are provided on an “as is” and “as available” basis.
  • We do not guarantee that the Site will be error-free, uninterrupted, or always available.
  • Product descriptions and images are provided for convenience; we do not guarantee 100% accuracy.

6. Limitation of Liability

To the extent permitted by law:

  • We are not liable for indirect, incidental, or consequential damages, including loss of profits, data, or business.
  • Our total liability shall not exceed the price of the product purchased or AED 100, whichever is lower.

7. Indemnification

You agree to indemnify and hold FaceOne and its affiliates harmless from any claims, damages, or expenses arising from:

  • Your use of the Services.
  • Violation of these Terms.
  • Infringement of intellectual property or rights of third parties.

8. Suspension & Termination

We may suspend or terminate your access to our Services if we believe you have:

  • Violated these Terms of Use.
  • Engaged in fraudulent, abusive, or unlawful activities.
  • Provided false or misleading information.

9. Governing Law & Dispute Resolution

  • These Terms of Use are governed by the laws of the United Arab Emirates, as applied in the Emirate of Dubai.
  • Any disputes shall be resolved through arbitration under the DIFC–LCIA Arbitration Centre rules.

10. General Provisions

  • No Partnership: Nothing herein creates a joint venture, partnership, or agency relationship.
  • Assignment: You may not transfer or assign your rights without our prior consent.
  • Entire Agreement: These Terms constitute the full agreement between you and FaceOne.
  • Force Majeure: We are not liable for delays due to circumstances beyond our control.
  • Severability: If any clause is found invalid, the rest remain in effect.

11. Contact Us

If you have any questions about these Terms of Use, please contact us:
📧 info@faceone.ae